Effective date: October 18, 2026
Thank you for shopping with Party Supply Factory. We want you to be happy with your party supplies. This policy explains how returns and refunds work, depending on where you purchased your items.
Items Purchased Through Amazon
Most products featured on partysupplyfactory.com are sold through Amazon affiliate links. When you click one of these links and complete your purchase on Amazon, your order is placed with Amazon (or a third-party seller on Amazon), not with Party Supply Factory. Amazon handles the payment, shipping, delivery, returns, and refunds for those orders.
This means:
- Returns and refunds for Amazon purchases are governed by Amazon’s Return and Refund Policy and, where applicable, the individual seller’s policy.
- To start a return, request a refund, or report a problem, go to Your Orders in your Amazon account and follow Amazon’s instructions.
- We cannot see your Amazon order details, and we are unable to process returns, refunds, exchanges, or replacements for Amazon purchases.
If you’re not sure where you bought an item, check your email for an order confirmation. If it came from Amazon, please contact Amazon directly.
Items Purchased Directly From Party Supply Factory
We may begin selling some products directly through our website. If you purchased an item directly from us (your order confirmation will come from Party Supply Factory and payment will have been made on our website), the following policy applies.
Return Window
You may return eligible items within 30 days of the delivery date.
Condition of Returned Items
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In the original packaging, with tags and seals intact where applicable
- Accompanied by proof of purchase (such as your order number)
How to Request a Return
- Email us at [email protected] with your order number, the item(s) you want to return, and the reason for the return.
- We will reply with return instructions and the return address. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
- Pack the items securely and ship them to the address we provide. We recommend using a trackable shipping method.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, you are responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we will email you to let you know whether it has been approved. Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Items returned in used, damaged, or incomplete condition may be refused or receive only a partial refund.
Exchanges
If you’d like a different size, color, or item, the quickest option is to return the original item for a refund and place a new order. If you received a damaged, defective, or incorrect item, we’re happy to send a replacement at no extra cost, subject to availability.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery at [email protected]. Include your order number, a short description of the problem, and photos of the item and packaging. We will make it right with a replacement or a full refund, including any shipping costs.
Non-Returnable Items
For hygiene, safety, and practical reasons, the following items cannot be returned unless they arrive damaged or defective:
- Custom, personalized, or made-to-order items
- Opened or used consumables, such as food, candy, candles, and cake toppers that have been used
- Inflated balloons, or balloons that have been opened or used
- Opened packs of disposable tableware (plates, cups, napkins, cutlery)
- Used costumes, masks, or wearable accessories
- Gift cards
- Items marked as “Final Sale” or clearance
Order Cancellations
If you need to cancel a direct order, contact us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. Once an order has shipped, it must be handled as a return.
Contact Us
Have a question about a return or refund? We’re happy to help.
Party Supply Factory
California, USA
Email: [email protected]
Website: partysupplyfactory.com
For Amazon purchases, please contact Amazon through your Amazon account.
This policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by a qualified attorney to make sure it fits your business and complies with applicable laws.